Privacy Policy for EcoScrapRecycling

EcoScrapRecycling is committed to protecting your privacy and maintaining the confidentiality of your personal information. This comprehensive privacy policy outlines how we collect, use, disclose, and safeguard personal information in accordance with Australian privacy legislation and industry best practices.

Introduction and Scope

In this policy, “us”, “we”, or “our” means EcoScrapRecycling, operators of ecoscrap.com.au and providers of comprehensive metal recycling and export solutions across Victoria, Australia. We are bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act). This policy applies to all personal information we collect through our website, in-person interactions, and business operations related to our metal recycling services for commercial, industrial, and residential clients.

We may periodically review and update this privacy policy to reflect changes in our operations, new technologies, or amendments to applicable laws. All personal information held by us will be governed by the most recently updated policy, and we encourage users to regularly review this document to stay informed about our privacy practices.

Information Collection Categories

Personal Contact Information

The personal information we collect falls into several distinct categories that support our metal recycling operations. Contact details are collected as supplied by you during service inquiries, quotations, or transactions involving the recycling of steel, stainless steel, copper, aluminium, brass, wires, and batteries. We do not personally store complete credit card information but may retain the last few digits and expiry date through our secure payment gateway solely for identity confirmation and payment processing purposes.

Digital Activity Tracking

Click trails record the navigation paths taken by visitors through our website, capturing information about user behavior and preferences related to our recycling services. This information is generally recorded against IP addresses and may be correlated over time using technological tools to improve user experience and service delivery.

Business Transaction Records

Activity history consists of recycling service orders, metal collection requests, price inquiries, and any offline contact you have with our team through phone calls or in-person visits to our facilities. This information helps us maintain comprehensive records of our business relationships and service delivery for quality assurance and regulatory compliance purposes.

User-Generated Content

Publishable content includes testimonials, comments, reviews, or other submissions you may provide regarding our metal recycling services. This content may be used to showcase our commitment to environmental sustainability and customer satisfaction across our commercial, industrial, and residential client base.

Collection Methods and Technologies

Direct Information Gathering

Contact details and publishable content are collected when you voluntarily provide them through our website contact forms, phone inquiries, or direct communication with our recycling specialists. We also collect information during on-site consultations for large-scale commercial or industrial metal recycling projects.

Automated Website Data Collection

Our servers automatically record click trail information as each request reaches our website, including browser type, visit date and time, IP address, referring website addresses, and pages accessed. This technical information helps us optimize our online presence and understand how potential clients discover our recycling services. Click trails can be correlated over time through the use of cookies, which enhance user experience by remembering preferences and maintaining session continuity.

Operational Information Recording

Activity history is documented whenever you engage with our services, submit inquiries about recycling rates, request metal collection services, or interact with our team offline. This comprehensive record-keeping supports our commitment to professional service delivery and regulatory compliance in the waste management industry.

Information Use and Purpose

Service Delivery and Customer Relations

We collect and use your personal information primarily to deliver exceptional metal recycling services and maintain strong customer relationships. This includes responding to inquiries about our recycling processes, confirming customer identity for security purposes, fulfilling collection and processing orders for various metals, and keeping clients informed about market rates, service updates, and environmental initiatives they have opted to receive.

Operational Optimization and Compliance

Your information enables us to measure and monitor our website performance, estimate interest in specific recycling services, refine our content to better serve the recycling community, and monitor compliance with our terms of use and applicable environmental regulations. This data-driven approach helps us maintain our position as a leading provider of sustainable metal recycling solutions in Victoria.

Environmental Impact and Community Engagement

We utilize collected information to demonstrate our environmental impact through recycling statistics, share sustainability achievements with interested stakeholders, and engage with the broader community about the importance of responsible metal recycling practices. This supports our mission to reduce landfill waste and protect natural habitats through effective resource recovery.

Information Disclosure Practices

Authorized Third-Party Sharing

We may disclose your personal information to third parties under specific circumstances that support our business operations and legal obligations. These situations include business transfers as part of any sale of our recycling operations, explicit authorization from you at the time of information provision, and compliance with applicable environmental and business regulations.

Payment and Security Processing

Credit card payment processing requires disclosure to authorized Internet Payment Gateways and Merchant Facilities that maintain appropriate security standards. Additionally, we may share information as part of investigations into potential violations of our terms of use or suspected unlawful activities, including communication with relevant authorities, Internet Service Providers, or network administrators when necessary.

Emergency and Safety Situations

We reserve the right to disclose personal information when necessary to prevent serious threats to health, safety, or environmental integrity. This may include coordination with emergency services, environmental protection agencies, or other relevant authorities in situations where our recycling operations or client activities present potential risks.

Content Publishing and Rights

User-Submitted Content Management

When you submit content for publication, including testimonials about our recycling services, environmental impact stories, or feedback about our team’s performance, you grant us transferable, perpetual rights to publish and potentially commercialize this content without limitation. You warrant that submitted content is original or that you possess appropriate permissions to assign publication rights to us.

Publication Scope and Privacy Protection

Content submitted for publication may be shared with website visitors, republished on other platforms at our discretion, or included in marketing materials that promote our environmental mission. However, publication rights do not extend to information specifically marked as private, such as email addresses, except in cases of clear violations of our terms of use or legal requirements.

Content Responsibility and Indemnification

If you include personal information of third parties in publishable content, you warrant that appropriate permissions have been obtained and agree to indemnify us against any consequences resulting from publication. Should you discover personal information published without consent, please contact us immediately for prompt resolution.

Cookie Usage and Digital Tracking

Cookie Implementation and Functionality

Cookies are small electronic tokens that facilitate improved user experience by maintaining session information and correlating passive activity tracking data. We use cookies to authenticate user submissions, minimize malicious traffic, remember user preferences, and provide personalized content related to recycling services and environmental initiatives.

User Control and Opt-Out Options

You may disable cookies through your browser settings, though this may result in reduced website functionality, including potential loss of ability to submit inquiries, access certain content areas, or receive personalized information about our recycling services. We respect user choices regarding cookie preferences while maintaining essential security and functionality features.

Communication Preferences and Opt-Out Rights

Marketing Communication Management

When providing your email address, you may choose to receive marketing communications about recycling industry updates, environmental news, service announcements, and special offers. Each marketing communication includes clear unsubscribe options, typically through footer or header links, allowing you to manage your communication preferences easily.

Unauthorized Communication Reporting

If you receive communications purportedly from EcoScrapRecycling that appear to violate this policy or applicable laws, please contact us immediately for investigation and resolution. We take unauthorized use of our brand and customer information seriously and will take appropriate action to protect our clients and business integrity.

Information Security and Management

Security Measures and Data Protection

We implement comprehensive security measures to protect personal information from loss, misuse, or unauthorized access. These include firewalls, password protection systems, encrypted data transmission, secured server infrastructure, and regular security audits. Credit card information is truncated and stored securely through certified payment processors to minimize security risks.

Risk Acknowledgment and Shared Responsibility

While we maintain robust security protocols, you acknowledge that electronic communication security cannot be guaranteed completely. Information provided via the internet carries inherent risks that we cannot fully control. You must maintain the confidentiality of any usernames or passwords used to access our services and accept responsibility for all activities conducted under your credentials.

Third-Party Privacy Practices

Our privacy policy governs only information collection and use by EcoScrapRecycling. Third-party service providers, payment processors, or linked websites may have separate privacy policies and security practices for which we are not responsible. We encourage you to review the privacy policies of any third parties you interact with through our services.

Information Access and Correction Rights

Access Request Procedures

You have the right to seek access to and request updates or corrections to personal information we hold about you, subject to exceptions outlined in the Privacy Act. When making access requests, we will verify your identity to ensure information security and may charge reasonable fees to cover administrative costs associated with fulfilling your request.

Information Accuracy and Updates

We encourage you to notify us of any changes to your contact information or circumstances that may affect our service delivery. Maintaining accurate information helps us provide better recycling services and ensures important communications reach you effectively.

Contact Information and Complaints

Privacy Officer Contact Details

For questions, complaints, or requests regarding our collection, use, disclosure, management, or storage of your personal information, please contact our Privacy Officer in writing:

Privacy Officer
EcoScrapRecycling
91 Ordish Road
Dandenong South, Victoria 3175
Australia

Phone: 0430245740
Email: [email protected]

Complaint Resolution Process

We are committed to resolving privacy concerns promptly and fairly. Our Privacy Officer will investigate all complaints thoroughly and respond with appropriate remedial actions when necessary. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further assistance.

This Privacy Policy was last updated June 7, 2025.